+ What is the process?

In the broadest terms, all the projects include an initial design stage, typically 3 amendment stages and a final proof for sign-off. This process can vary slightly, depending on the nature of the project.

+ How involved will I be in the process?

You can be as involved as you like! Everyone has different levels of knowledge and creativity, I love design to be a collaborative process so that you know and love your website / branding project from the start. You can always collaborate producing a Pinterest board with lots of examples of styles, colours and fonts you like.

+ What happens if I need to cancel a project?

Firstly, let me know as soon as possible. I will need to charge for any work carried out after we received your approval to proceed, but of course, if I haven’t started, then there will be no charge.

+ I need a project ASAP, can you do it?

I will do whatever I can to meet a tight deadline. You just have to get in touch as soon as possible and we can discuss.

+ Do I own my website and domain?

Once I’ve built your site and payment has been made in full, the website is your property.

+ Can you take care of other aspects of my brand?

Yes. From the design of your logo and brand to anything this could be applied to – whether in print or online – I can take care of it all.

+ What happens if I don’t like the result?

It is very important to me that you are happy with the work provided to you. The briefing process ensures that cases like this are extremely rare, but if for any reason you are not satisfied with the quality of the work, we will revisit the brief and ensure that all problems with the work are resolved.

+ When do I pay?

A settled deposit is required prior to starting a project. This is the 25% of the total quote, being the payment terms 15 days. After the project is completed the rest of the quote will be paid.